For utilities

Know what flexibility you can actually plan around.

NRGsurf helps utilities measure what flexible resources have historically delivered, estimate what automated and behavioral orchestration may unlock, and assess that flexibility against a specific local grid need.

Explore a feasibility study See how it works
  • Where?Local grid need
  • When?Constrained hours
  • How much?Expected response
  • What more?Orchestration potential

The reliability gap

You may know what is enrolled.
But what actually delivers?

Flexible resources may already exist across customers and assets. The harder question is how much response is available for a specific location, event window and required reduction.

Potential ≠ reliable

How much can you actually plan around?

  • Where
  • When
  • How much
  • Which resources
  • What confidence

  1. 01

    Enrolled capability

    What could respond

  2. 02Observed

    Historically realized

    What actually responded

  3. 03

    Dependable flexibility

    What may be usable for this specific need

  4. 04Modeled

    Orchestration potential

    What better automated + behavioral coordination may unlock

Conceptual proportions · no measured values shown

From potential to a grid decision

Location. Availability. Orchestration.

  1. 01Location

    Where?

    Where is flexibility relevant?

    Where does flexibility overlap with the constraint?

    Map flexible resources to the place where the grid actually needs response.

  2. 02Availability

    How much?

    What is actually available?

    How much is available during the hours that matter?

    Use historical response and resource conditions to understand what has actually delivered.

  3. 03Orchestration

    What more?

    What could better orchestration unlock?

    What additional response might better coordination unlock?

    Estimate the potential contribution of automated control, behavioral interventions and their combination.

    Modeled Potential is estimated, not promised capacity.

Reliability is more than peak response

A response is only useful if it arrives as needed.

peakdurationoverridereboundBaselineEventResponsePersistenceRebound
Illustrative Conceptual curve · not measured data
Peak reduction
How much shifted?
Persistence
For how long?
Event variability
How consistent was the response?
Overrides
Did participants or devices reverse the action?
Rebound
What happened after the event?

Flexibility is not one resource

Different resources.
Different levels of certainty.

  • Smart thermostats

    Relevant factors

    • Thermal response
    • Comfort
    • Overrides
    • Rebound

  • Managed EV charging

    Relevant factors

    • Plug-in availability
    • Charging need
    • Departure requirements

  • Behind-the-meter batteries

    Relevant factors

    • Availability
    • State of charge
    • Power constraints

  • Other flexible loads

    Relevant factors

    • Operating window
    • Controllability
    • Response probability

Orchestration

Combine what devices can do with how people are likely to respond.

Your data shows what happened. NRGsurf helps estimate what could happen differently. Devices are only part of the response — when flexibility also depends on customer decisions, asset availability alone does not explain what may deliver during an event.

  1. Observed Historical data

    AMI / interval load, enrollment, historical events, asset information, available telemetry, feeder mapping

    Examples — not every study requires every data type.

  2. NRGsurf intelligence

    Resource×Customer / cohort×Event

    Who
    Who is more likely to respond?
    To what
    Which intervention may work better?
    When
    Under which event conditions?
    How much
    What response may be expected?

  3. Modeled Intervention scenarios

    • Automated

      Asset-based response

    • Behavioral

      Customer-dependent response

    • Combined

      Automated + behavioral response

  4. Modeled Output

    Expected response + range

    Response probability · expected contribution · uncertainty

    Estimates and scenarios — not known counterfactual outcomes. A combined scenario is not always larger; no kW values are implied.

Planning intelligence

Turn response intelligence into a planning decision.

Flexibility planning object

Illustrative

Planning question

How much of this local grid need could flexibility address?

Grid need

Where · location
Local grid area
When · event window
17:00–19:00
Required response
5 MW

Observed flexibility Observed

Historical response

Modeled flexibility Modeled

  • Expected automated contribution
  • Expected behavioral contribution
  • Combined scenario

Uncertainty

Expected range / confidence

Illustrative scenario · not associated with a real utility or NRGsurf deployment. Ranges are conceptual, not values.

Right place+Right time+Enough response+Known uncertainty=A better flexibility decision

Complement, not replace

Add intelligence to the systems already executing flexibility.

NRGsurf adds a decision-intelligence layer between the flexibility need and the systems that execute the response.

Input

Utility data + grid need

NRGsurf intelligence

  • Response analysis
  • Resource contribution
  • Behavioral response prediction
  • Intervention selection
  • Flexibility planning

Existing systems

  • Customer engagement
  • VPP
  • DERMS
  • Device control
  • Event delivery

Conceptual architecture — not a list of formal integrations.

Evidence matters

Know what is measured.
Know what is modeled.

  1. Observed

    Measured from historical utility data.

    • Historical event response
    • Persistence
    • Overrides
    • Rebound
  2. Modeled

    Estimated under alternative orchestration scenarios.

    • Expected automated response
    • Expected behavioral response
    • Combined scenario
    • Response range
  3. Planning screen

    Compare the flexibility estimate with a specific local grid need.

    • Location
    • Timing
    • Required response
    • Potential relevance

NRGsurf keeps observed performance, modeled opportunity and planning interpretation distinct.

Start with one constraint

NRGsurf Flexibility Feasibility Study

Quantify what already exists.
Identify what better orchestration could unlock.

Start with a bounded local grid need and the utility data already available. NRGsurf can assess historical flexibility performance, model automated and behavioral orchestration scenarios, and screen their relevance to the specific constraint.

No field deployment or customer contact is required to start the feasibility phase.

Begin with existing data and one bounded grid question.

  1. Start

    One bounded grid need + existing data

    Historical load / AMI, event data, enrollment, available telemetry, feeder mapping — not all inputs are required.

  2. 01Observed

    Measure

    What has historically delivered?

  3. 02Modeled

    Model

    What might better automated + behavioral orchestration unlock?

  4. 03Planning screen

    Screen

    How relevant could that flexibility be to the local need?

  5. Decision gate

    Is the opportunity worth focused validation?

    If the opportunity is material, a focused validation can compare expected and actual response before broader operational use.

    Optional next step — not an automatic progression or commitment.

Explore a feasibility study Talk to us

NRGsurf for utilities

Make flexibility reliable.

Understand what flexible resources have delivered, estimate what better orchestration may unlock, and assess what you can plan around for a specific grid need.

Explore a feasibility study Talk to us